PAIA Manual

The South African Human Rights Commission publishes a guide, required by section 10 of PAIA, explaining how to exercise your rights under the Act — how to lodge a request, what it costs, and what to do if a request is refused. It is available from the Commission in all official languages, at www.sahrc.org.za.

Some information is published and needs no PAIA request at all:

• The shop itself — products, prices, availability, at www.liviakarsten.co.za
• This manual, and our Privacy Policy and Terms and Conditions of Sale
• Your own order — the confirmation email we sent you is a copy of the record we hold, and you may simply ask us for another

Sjarmant Watches (Pty) Ltd operates one online shop. The records it holds fall into these categories:

Records containing personal information are described in more detail in our Privacy Policy, which also names every service provider that processes them.

Records are also kept as required by, among others, the Companies Act 71 of 2008, the Tax Administration Act 28 of 2011, the Income Tax Act 58 of 1962, the Consumer Protection Act 68 of 2008, and the Protection of Personal Information Act 4 of 2013.

A request must be made as follows:

1. Complete the prescribed PAIA request form (Form 2 under the PAIA Regulations), available from the Information Regulator’s website.
2. Send it to the Information Officer through the form on this page. A postal address for posting a completed Form 2 will be given on request.
3. Describe the record clearly enough for us to find it, say which right you are seeking to exercise or protect and how the record will help, and give us a contact address.
4. Include proof of identity. If you are asking on someone else’s behalf, include proof of your authority.
5. Pay the request fee and any access fee prescribed by the PAIA Regulations. We will tell you what is payable before doing the work, and a requester asking for their own personal information pays no request fee.

We will decide within 30 days, as PAIA requires, and tell you the outcome in writing. That period may be extended by a further 30 days where the request is for a large number of records or requires a search through records held elsewhere; if we extend it, we will tell you why.

A request may only be refused on a ground PAIA allows — most commonly the protection of someone else’s personal information, commercial information of a third party, or records privileged in legal proceedings. Any refusal will state the reasons and set out the remedies open to you.

If all you want is your own information — what we hold, a copy of it, a correction, or its deletion — you do not need a PAIA form. Use the form on this page and we will deal with it under POPIA, as described in the Privacy Policy. It is the faster route and it is free.

You can use the form rather than email if you prefer — it reaches the same place, and it means the address does not have to sit on the page for a robot to collect.

If you are unhappy with the outcome of a request, or with how we have handled your personal information, you may complain to the Regulator:

You may also apply to a court for relief, as section 78 of PAIA provides.

This manual is published on www.liviakarsten.co.za/paia-manual and is available free of charge. A copy will be sent by email or post on request, and it is lodged with the Information Regulator.